Trusted customers
The messaging your clients expect with the governance your compliance policies require.
Clients want to message on WhatsApp and WeChat, but regulated firms can't let those conversations go unrecorded. Leap Work solves this at the infrastructure level, routing every message through LeapXpert's governance layer encompassing DLP checks, ethical walls, antivirus scanning, and automatic archiving, all before it reaches the client. Your team keeps working in Webex, and your compliance team gets everything it needs.
DLP, ethical walls, antivirus scanning, and a full audit trail are built in and always on. Every message is governed automatically, with nothing extra required from your team.
Clients communicate on WhatsApp, SMS, iMessage, and Signal depending on where they are. Leap Work lets your team reach all of them from a single interface inside Webex, with one audit trail across every channel.
Leap Work lives as a sidebar inside Webex and creates a dedicated space for each client conversation. Your team messages, shares files, and places WhatsApp calls without ever leaving the app they already use.
Your data is logically isolated, stored on your terms, and protected by role-based access controls. LeapXpert is built to meet GDPR, MAS, FINRA, and other regulatory requirements across jurisdictions.
Up and running in four steps
No new infrastructure. No disruption to existing workflows. Your compliance setup carries over.
Your Webex administrator approves Leap Work in Webex Control Hub and enables it in the sidebar. LeapXpert's team supports the onboarding.
Click the Leap Work icon in the Webex desktop or mobile sidebar. Sign in with your Leap Work credentials.
Enter the client's messaging number (e.g. their WhatsApp number). A dedicated Webex space is created and the client receives an opt-in request.
Exchange text, images, and files. You can also place a WhatsApp voice call. Every conversation is governed, captured, and archived automatically from the first message.
